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FAQ

Frequently Asked Questions

BLUFFAJO does not test on animals nor do we ask others to test on our behalf, except where required by law.. We are equally dedicated to the health and safety of our consumers ensuring we meet the highest in quality standards. We remain committed to bringing our vision of beauty and artistry to more fans around the globe, as part of our long-held commitment to empower women  and the youth globally.

We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes AS WELL AS PIGMENTS FROM ROCKS.

Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten.

It is important to use preservatives to prevent bacterial and fungal contamination. With the high level of  other natural ingredients and stabilizers in our formulations are free of parabens.

Bluffajo Cosmestics uses true pigments. No dyes and fillers

Bluffajo Assistant  Contact Information

Please contact our Bluffajo Assistant  team with any questions you may have.

  • Hours: 8am-5pm EST on Monday-Friday and 9am-6pm EST on Saturday.
  • Phone: RING 301-585-4770.
  • Email: Reach out to info@bluffajo.com24 hours a day, 7 days a week.

All sales are final. we do not accept any product back unless there is a manufacturing defect . All products must be returned within 10 days of initial purchase.

Please note, shipping fees are non-refundable.

If you wish to place an order by phone instead of shopping online, please call BLUFFAJO 301-585-4770. A BLUFFAJO representative can assist you between the hours of 8AM-8PM EST Monday-Friday and 9AM-9PM EST Saturday.

Sales tax will be charged in all states in the United States and all United States possessions where required by law. If you have any questions regarding sales tax, please call us at 301-585-4770.

We offer the following shipping OPTIONS;

FedEx (3-7 business days): COMPLIMENTARY in the continental US for orders over $40.00
USPS: $4.99 for orders under $35.00
$10.95 for orders going to AK, HI, Puerto Rico, Guam, the US Virgin Islands

FREE: military boxes in the continental USA

FedEx 2-Day (2 business days): $14.95 in the continental US 

FedEx Overnight: $19.95 in the continental US 

BLUFFAJO is pleased to offer complimentary Smartpost shipping on all orders $40.00AND above.. Returns must be made within 30 days and fall within our Return Policy. Please expect up to 15 business days for delivery to AK, HI, Puerto Rico, Guam, the US Virgin Islands and military boxes. Please note, we do not offer expedited shipping to AK, HI, Puerto Rico, Guam and the US Virgin Islands..

  • We do not ship to Freight Forwarders.
  • Orders to Puerto Rico, Guam, USVI and Military boxes are shipped via FedEx SmartPost at the same rates above.

BLUFFAJO orders are processed within 1-2 business days. Orders placed before 1 PM EST should ship the same business day. Orders placed after 1 PM EST may ship the following business day.
Likewise, orders placed on non-business days (weekends or holidays) will be processed on the next business day. BLUFFAJO orders with Overnight or 2nd Day Service will be processed the same day if received before 1PM EST. Orders are processed, shipped and delivered on business days only. Bluffajocosmetics.com cannot ship to PO boxes at this time, with the exception of Military boxes.

After your order is placed, you will be emailed an order confirmation. Once your order is shipped, you will receive a shipping confirmation email with your tracking information where you can track and monitor the delivery status of your BLUFFAJO order. You can also view the status of your order by visiting www.bluffajo.com and logging in to My Account with your user ID and password. Click on “view my order.” Please note, that FedEx may not have tracking information available for up to 12 business hours after the order has shipped. All previous order history can be viewed under the My Account section on the website.

Bluffajo.com can only ship orders within the United States and Canada  including Puerto Rico, Guam, the US Virgin Islands and Military boxes. Orders to Puerto Rico, Guam, USVI and APO boxes are shipped via the U.S. Postal Service or SmartPost.

You may send your order in a black soft-touch gift box with the signature logo for a $7.00 charge.

To gift-box your order, simply choose your shipping method with the gift wrap option. You may also choose to send a gift message of up to 255 characters. You will be prompted to enter this message during the checkout process. Please note, messages must be sent in English.

Due to the current covid-19 pandemic, you might experience a slight delay in your shipment.