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Policy

IMPORTANT INFORMATION PLEASE READ

TO PLACE AN ORDER

Call by phone 240 421-8435 Monday through Friday 8:00 am to 8:00 pm EST

Email: Info@bluffajo.com Website: www.bluffajo.com

FIRST TIME ORDERS/SAMPLE ORDER

There are pre-selected introductory sample orders and special offers available. All orders are required to have a $75 minimum plus shipping.

ACCEPTED FORMS OF PAYMENTS

We accept Master Card, Visa, American Express (3.5% fee), Stripe, PayPal  Cash app, Zelle, and Check. International orders must be prepaid by a bank wire or stripe. Wire fee $45. Returned check fee $45.

LEAD TIMES

Regular orders will generally ship within 3-5 business days. Hot stamp orders will

SHIPPING

USPS Priority Mail or UPS will be used, unless otherwise requested. International Export orders: clients are responsible for all duties, taxes and freight.

PROBLEMS WITH YOUR ORDER

If you experience a problem with your order, call our customer support department at 240-421-8435 within 72 hours (3 business days) from receipt of order.

RETURNS

Returns must be made within 5 days from the date of the receipt. Returns will not be accepted without a return Authorization number. Products must be in its original condition, unused, unlabeled and in salable condition. No Refunds- Credit Only.

RETURNS DUE TO CUSTOMER ERROR

A 25% restocking fee will apply

DAMAGE ITEMS

All damages must be reported within 2 business days from receipt of order. It is necessary for you to call the carrier immediately for damage inspection and claim of reimbursements. All original packing material and cartons must be retained for inspection.

BACK ORDERS

On occasion we may be temporarily be out of stock on an item. Your invoice will indicate any item that is not shipped. You will not be changed for any item not shipped.

NOTE

Prices are subject to change. We reserve the right to refuse service to anybody

We do offer a rush service for those emergency situations. For a service fee of 15-20% of orders.  Orders placed after 12:00pm EST will be shipped the next business day.

CANCELLATIONS

A 20% service charge will apply for regular orders after 24 hours.

SHIPMENT REFUSALS

You are responsible to make sure that somebody is present to accept delivery. If your order is returned or refused you will be charged for all shipping charges plus 25%. restocking fee. If order is reshipped, double shipping charges are applied. No further orders will be shipped until your account is clear.

 

 

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